Effective Date: 12 July 2026

These Terms & Conditions apply to all services provided by Anchor Property Cleaning. By booking a service with us, you agree to these Terms & Conditions.

1. Bookings

Bookings may be made via WhatsApp, email or any other contact method offered by Anchor Property Cleaning. A booking is confirmed once we have agreed a date, time and service with you.

2. Quotations & Pricing

• All quotations are provided in good faith based on the information supplied by the customer.
• Prices displayed on our website are our standard rates and may vary for unusually large properties, excessive soiling, specialist cleaning requirements or additional requested services.
• If the property differs significantly from the description provided during booking, we reserve the right to revise the quotation before work begins.

3. Access to the Property

• The customer must provide safe and reasonable access to the property at the agreed appointment time.
• If keys, access codes or parking arrangements are required, these should be provided before our arrival.
• Pets should be secured where necessary to ensure the safety of both our staff and your animals.

4. Cancellations & Rescheduling

• Cancellations or requests to reschedule made more than 48 hours before the scheduled appointment are free of charge.
• Cancellations or requests to reschedule made between 24 and 48 hours before the appointment may incur a charge of up to 25% of the quoted service price.
• Cancellations or requests to reschedule made with less than 24 hours' notice may incur a charge of up to 50% of the quoted service price.
• If we arrive at the agreed appointment time and are unable to gain access to the property, or the appointment is cancelled upon our arrival, the full quoted service price may be charged.
• Where possible, we will always try to accommodate changes to appointment dates without charge if sufficient notice is provided.
• If Anchor Property Cleaning needs to cancel or reschedule due to illness, severe weather or other unforeseen circumstances, we will contact you as soon as reasonably possible and arrange the earliest mutually convenient alternative. No cancellation fee will be payable by the customer in these circumstances.

5. Condition of the Property

Our quotations are based on the information provided at the time of booking and assume the property is in an average condition for the service requested.

• If the property is significantly dirtier than described, we may offer to continue the service at an additional agreed cost or reduce the scope of work to match the original quotation.
• Where additional cleaning is required, we will always discuss this with you before carrying out any additional chargeable work.
• We reserve the right to refuse work where the property presents a health or safety risk.

6. Payment

• Payment is due upon completion of the service unless agreed otherwise in writing.
• Payments may be made by bank transfer, Stripe or any other payment method offered by Anchor Property Cleaning.
• Failure to make payment may result in future bookings being declined until any outstanding balance has been settled.

7. Satisfaction Guarantee

We take pride in delivering a high standard of cleaning. If you are dissatisfied with any aspect of our service, please contact us within 24 hours of the clean. Where appropriate, we will make reasonable efforts to rectify any genuine issues.

8. Damage & Liability

• Whilst every reasonable care is taken, accidental damage can occasionally occur.
• Any damage believed to have been caused during our visit must be reported within 24 hours.
• Our liability is limited to the reasonable cost of repairing or replacing any item where we are legally responsible.
• We cannot accept responsibility for pre-existing damage, normal wear and tear, faulty fixtures or fittings, or fragile items that were not disclosed to us before the service.

9. Health & Safety

We reserve the right to refuse or discontinue work where conditions present an unreasonable risk to health or safety, including hazardous substances, aggressive behaviour, illegal activity or unsafe working environments.

10. Personal Belongings

Customers are responsible for securing cash, jewellery, important documents and other valuables before our arrival. Whilst every care is taken, Anchor Property Cleaning accepts no responsibility for items that have not been safely stored.

11. Right to Refuse Service

Anchor Property Cleaning reserves the right to refuse or discontinue services where abusive behaviour, discrimination, harassment, unsafe conditions or illegal activity are encountered.

12. Privacy

Any personal information collected is handled in accordance with our Privacy Policy.

13. Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website and will take effect from the date shown above.

14. Contact

Anchor Property Cleaning
[email protected]